Frequently Asked Questions

Everything you need to know about shopping at Milano

How do I determine the correct shoe size for my order?

We provide a comprehensive size guide on each product page for our men's and women's footwear. Since sizing can vary between sandals and formal shoes, we recommend measuring your foot length and comparing it to our brand-specific charts.

What is your return policy for bags and wallets?

We offer a 30-day return policy for all unused accessories, including purses, wallets, and handbags. Items must be returned in their original packaging with all security tags intact to qualify for a full refund.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email so you can monitor the journey of your new Milano items.

Are your leather products made from genuine leather?

Yes, Milano prides itself on quality craftsmanship. Most of our premium shoes, bags, and wallets are crafted from 100% genuine leather, while specific vegan-friendly options are clearly labeled in the product descriptions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay to ensure a secure and seamless checkout experience.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our customer support team. After this window, the order cannot be modified.